Member Services Manager - Shoreline Region (Full-Time)
Position:
Member Services Manager - Shoreline Region (Full-Time) Location:
Berrien Springs, MI Job Id:
2548 # of Openings:
1 Member Services Manager - Shoreline Michigan Region (Full-Time) ABOUT HONOR:
At Honor Credit Union, we've been putting members first since 1934Our team remains true to our member promise:
Providing Solutions For Your Financial SuccessHonor members enjoy extraordinary member service at 28 member centers, and worldwide through online bankingOUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a familyWe leave the term employee at the door because you're much more than that; you're a valued member of the Honor Team and its successWe don't settle for good; we strive to be great, and that starts with the individuals that live out the I Am Honor promise every dayAt our core, we are obsessed with providing extraordinary member experience with solutions for financial successWe are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essentialWe are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphereSmiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things HonorCOMMITMENTS TO LIVING I AM HONOR:
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutionsThe Platinum Rule - Treat others the way they want to be treatedMake the Connection - Develop genuine relationships so you can provide a WOW experienceSee a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealizedReason over Rules - Make decisions that are good for the person and good for HonorCultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongsWHAT WE ARE LOOKING FOR:
This role will cover our Shoreline Region which includes South Haven, Coloma, Hartford, Benton Harbor, St Joseph, Baroda and StevensvilleResponsible for supporting and maximizing every aspect of the Member Centers and driving excellent member experienceManages the performance, coaching, development, and scheduling of an assigned team that floats to different Member Centers within an assigned regionOptimizes branch performance when working at Member Centers by auditing, reporting, training, and making recommendationsEnsures established policies and procedures are followed by the team and an exceptional experience is achieved for all membersWorks with Member Center Managers to implement trainings and/or process updates as neededIn collaboration with other internal stakeholders, helps with the onboarding of new Member Center locations within the regionProvides a high level of hospitality and operates with a sense of urgency while leading the team to achieve goals that impact the organizational strategies and initiatives that support the Member PromiseWHAT WE ARE LOOKING FOR:
EDUCATION/CERTIFICATION:
Associate's degree in Business; or an equivalent combination of training and work experienceMust be/or become registered as an MLO and have a Nationwide Licensing NumberEXPERIENCE REQUIRED:
One to three years of similar or related experience, including preparatory experience
Knowledge/Skills/Abilities:
Knowledge of credit union products, sales policies, and proceduresMust have a demonstrated ability to keep finances in orderStrong listening, verbal and written communication skillsDemonstrated ability to work well in a team environmentDemonstrated ability to follow company policies, guidelines and proceduresAt all times follow the core values of credit union - honesty, truth, respect, and integrityMust be highly detailedADDITIONAL REQUIREMENTS:
This position is subject to SAFE Act Registration RequirementsPursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirementsIf at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration processFailure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate terminationApply for this Position Recommended Skills Customer Service Telephone Consultations Confidentiality Listening Maintaining Professionalism Answer Inquiry Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v67r6p7tcx7lcxld6', 'ExternalApply-j3v67r6p7tcx7lcxld6'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Member Services Manager - Shoreline Region (Full-Time) Location:
Berrien Springs, MI Job Id:
2548 # of Openings:
1 Member Services Manager - Shoreline Michigan Region (Full-Time) ABOUT HONOR:
At Honor Credit Union, we've been putting members first since 1934Our team remains true to our member promise:
Providing Solutions For Your Financial SuccessHonor members enjoy extraordinary member service at 28 member centers, and worldwide through online bankingOUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a familyWe leave the term employee at the door because you're much more than that; you're a valued member of the Honor Team and its successWe don't settle for good; we strive to be great, and that starts with the individuals that live out the I Am Honor promise every dayAt our core, we are obsessed with providing extraordinary member experience with solutions for financial successWe are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essentialWe are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphereSmiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things HonorCOMMITMENTS TO LIVING I AM HONOR:
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutionsThe Platinum Rule - Treat others the way they want to be treatedMake the Connection - Develop genuine relationships so you can provide a WOW experienceSee a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealizedReason over Rules - Make decisions that are good for the person and good for HonorCultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongsWHAT WE ARE LOOKING FOR:
This role will cover our Shoreline Region which includes South Haven, Coloma, Hartford, Benton Harbor, St Joseph, Baroda and StevensvilleResponsible for supporting and maximizing every aspect of the Member Centers and driving excellent member experienceManages the performance, coaching, development, and scheduling of an assigned team that floats to different Member Centers within an assigned regionOptimizes branch performance when working at Member Centers by auditing, reporting, training, and making recommendationsEnsures established policies and procedures are followed by the team and an exceptional experience is achieved for all membersWorks with Member Center Managers to implement trainings and/or process updates as neededIn collaboration with other internal stakeholders, helps with the onboarding of new Member Center locations within the regionProvides a high level of hospitality and operates with a sense of urgency while leading the team to achieve goals that impact the organizational strategies and initiatives that support the Member PromiseWHAT WE ARE LOOKING FOR:
EDUCATION/CERTIFICATION:
Associate's degree in Business; or an equivalent combination of training and work experienceMust be/or become registered as an MLO and have a Nationwide Licensing NumberEXPERIENCE REQUIRED:
One to three years of similar or related experience, including preparatory experience
Knowledge/Skills/Abilities:
Knowledge of credit union products, sales policies, and proceduresMust have a demonstrated ability to keep finances in orderStrong listening, verbal and written communication skillsDemonstrated ability to work well in a team environmentDemonstrated ability to follow company policies, guidelines and proceduresAt all times follow the core values of credit union - honesty, truth, respect, and integrityMust be highly detailedADDITIONAL REQUIREMENTS:
This position is subject to SAFE Act Registration RequirementsPursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirementsIf at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration processFailure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate terminationApply for this Position Recommended Skills Customer Service Telephone Consultations Confidentiality Listening Maintaining Professionalism Answer Inquiry Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v67r6p7tcx7lcxld6', 'ExternalApply-j3v67r6p7tcx7lcxld6'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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